What Support Does WHC Hire Services Offer With Rental Equipment?
When you choose us as your rental partner, you gain more than just an equipment supplier. In this article, we’ll cover how WHC Hire go above and beyond for our customers and contractors with the support we offer with our rental equipment.
Whether you are a new or regular renter, our service surpasses what you might expect from a standard plant and tool hire company. Let’s help you succeed and make the most of your equipment, every time you choose WHC.
Support from Our Trained Staff
At WHC Hire, we believe that world-class customer service starts with our team. All members of our team undergo regular training to ensure that they can provide the best recommendations for your specific project needs. This includes understanding the latest machinery and keeping up to date with the industry innovations in construction technology. For example, many of our team also undertake NPORS training to develop further their education, supported by local training providers such as Vally Plant Training.
For clients, this support brings peace of mind. When you consult with our team, you will receive expert advice on equipment selection to achieve the best results. This will allow you to optimise your investment whilst out on hire, and boost your productivity and efficiency, whilst minimising downtime. Whether you are looking for earthmoving, lifting, access or gardening equipment, our team’s knowledge will help you get the job done.
Support From Handover Demonstrations
One of the many complimentary services that we offer at WHC Hire is a handover demonstration of every piece of equipment. This free service provides you with an introduction to your rental machinery, ensuring that you are fully familiar with its function before you begin your tasks. Just ask one of our team either when you collect or when your machinery is delivered by our team.
This free support is invaluable and can help reduce a wide range of common operating mistakes. By requesting this service you’ll feel confident to tackle your project without any unnecessary delays. No matter the experience you have using the equipment, we’d highly recommend this support if you have never operated a specific make or model before. It’s completely free and all part of the support service we supply.
On-Site Breakdown Service Support
In the unlikely event that your equipment breaks down during your hire, WHC Hire operates a dedicated team of mobile engineers to support and assist you. We understand that equipment downtime can be costly and have a sufficient impact on your progress. Our team are always on standby and will arrive as soon as possible to help rectify any mechanical issues.
With years of experience, our teams can diagnose most issues before arriving. Allowing them to resolve problems faster and more efficiently. Therefore, you can be sure that our mobile team will have you up and running in no time, resulting in reduced disruptions to your planned schedule. If you ever have a problem with your equipment, we recommend stopping using it immediately and contacting your local WHC Hire depot to seek assistance.
WHC Hire’s Online Vault Support
For those who prefer to get a head start on their project, we offer access to our Online Vault, the most comprehensive educational resource of its kind. The vault houses the latest industry insights, buyer’s guides, machinery manuals, and more—all designed to help you make informed decisions before even speaking with one of our team members.
Whether you’re looking for detailed specifications or best practices for using your equipment, the Online Vault is your go-to resource. Regularly updated with fresh content, this tool empowers you to explore your options and understand the capabilities of our equipment in-depth. By using the vault, clients become more informed and confident in their choices, ultimately saving time and improving project outcomes.
Award-Winning Digital Self-Help Service: QR Enabled
Our award-winning QR Enabled self-help service is the latest innovation in customer support. Available on any piece of WHC Hire equipment, this feature allows you to scan a QR code for instant troubleshooting assistance. Whether you’re trying to change a bucket, conduct daily maintenance checks, or resolve a common issue, the QR-enabled service covers 90% of typical equipment concerns.
The benefits of this service are enormous. There’s no need to wait for phone support or access a complicated system. With no login required, the QR Enabled service is fast, free, and accessible to everyone. In fact, it’s designed to keep your team moving, reducing downtime by providing instant, easy-to-follow solutions right on-site. The goal is simple: to empower you with the tools to solve issues as they arise, ensuring smooth and efficient operations.
Conclusion
WHC Hire Services goes above and beyond to support our clients, offering a suite of services that ensures you get the best from your rental experience. From the expertise of our highly trained staff and free handover demonstrations to the reliability of our mobile engineers and the convenience of our Online Vault and QR-enabled self-help service, we are committed to your success.
Explore the benefits of partnering with WHC Hire by visiting our Online Vault for more resources or experiencing our QR Enabled service firsthand. We’re here to keep your projects moving smoothly, every step of the way.