What You Need To Hire Equipment From WHC Hire
Hiring equipment from WHC Hire for the first time? Let’s help you avoid any delays by highlighting everything you need to know about the process. In this short guide, we will cover finding your nearest depot, what you need to bring, suitable transport methods, contract forms and more. Let’s start with finding your nearest WHC Hire depot.
Finding your nearest WHC Hire Services
Finding your nearest WHC Hire Services depot is quick and simple, no matter where you are situated in the UK. With this in mind, searching for “WHC Hire Services” on your trusted search engine, like Google or Bing, which will be able to direct you to our closest location. Alternatively, you can visit our find a depot page. WHC Hire Services has 3 depots across the UK in the following locations:
Tewkesbury
Opened in 2012, our Tewkesbury depot is the head office and centre of operations for the company. This depot is situated on Alexandra Way heading east off M5 junction 9, which services all our local and national contractors.
You can also find this depot on what3words using: pound.dunk.breath
Find contact details for WHC Hire Services Tewksbury depot by visiting our find a depot page.
Chipping Norton
Opened in March 2017, our Chipping Norton depot is the latest addition to WHC Hire Services. This depot services the Cotswolds, London, Oxford, and Banbury, as well as the South and East of England. This depot is situated on Station Road off the A44, just outside the town centre.
You can also find this depot on what3words using: micro.cheetahs.overdone
Find contact details for WHC Hire Services Chipping Norton depot by visiting our find a depot page.
Worcester
Opened in 2002, our Worcester Depot relocated from its birthplace in 1997 to Bath Road, just outside the city centre. The depot sits southbound on the A38 and services the entire Worcestershire county.
You can also find this depot on what3words using: doors.pest.squad
Find contact details for WHC Hire Services Worcester depot by visiting our find a depot page.
Once you have identified your local depot you easily arrange the booking of the equipment you require. Now let’s have a closer look at what information you will need on the day of the collection or when arranging a delivery.
Things you require to hire with WHC
If you are making a booking for the first time with WHC, we understand that it can be an exciting experience. Nevertheless, to avoid any delays and to provide complete transparency of the process, here are the requirements that you will need to provide us to get the ball rolling.
How’d you like to work with us?
WHC Hire Services offers clients two ways to obtain equipment from any of our depots. On a cash basis, which requires customers to fund security deposits for each hire. Otherwise, apply for a credit account, where an invoice will be billed every 30 days.
Operating on a cash basis requires you to settle any outstanding balances when the equipment is returned or off hired. A more popular option for DIYers or less regular users.
Operating on an account basis requires a full credit check to be conducted on the party that is applying for the credit. A popular solution for businesses or regular hirers.
Having a clear plan for how you want to operate before booking your equipment will save you time during the equipment acquisition process.
Please allow up to 24 hours for a credit account application to be processed. Applications for a WHC Hire credit account can be obtained on our website.
The next step requires you to confirm your identity. Let’s explain more.
2 Forms of Identification
When booking equipment with WHC Hire we require two forms of identification from the party who will be responsible for the equipment. The allocated person must be over 18 years of age and have a UK address. Accepted forms of identification are as follows:
Part1:
Valid UK Driving Licence
Valid Passport
Part 2:
Utility Bill (Gas, Electricity, Phone etc)
Why do we need this information?
Our hire agreements are law-binding contracts between WHC Hire Services and the party obtaining the equipment. Therefore, we require all customers to prove their identity to meet the terms of our contract. Examples of how we retain customers information is retained as stated in our GDPR policy.
Once we have copies of 2 forms of identity, we will be able to process either your cash or credit account. Although, if you are unable to visit a WHC Hire depot with this information, please contact you local depot to arrange a secured information exchange.
Payment types
How do you pay WHC Hire after you have finished with your rental? Payments are made in full in-store, over the phone or via BACS, depending on what type of account you are operating. Cash accounts are required to be settled once the equipment has been returned. On the other hand, credit accounts offer a 30-day payment terms which is set out in the terms and conditions of your application. WHC Hire does not accept cash payments for either type of account.
Security Deposits
If you are hiring equipment form WHC Hire on a cash account, you will be required to pay a security deposit before receiving your equipment. This is a fully refundable sum that is calculated based on the value of the machinery and duration of hire. Ask a member of the team to calculate this when booking.
Suitable transport
Having suitable transport for moving your rental equipment is essential. Most small tools will be able to fit in the rear of a standard hatchback vehicle. However small and large plant will need to be escorted securely on a towable trailer. Vehicles equipped with a tow bar and capable of towing up to 3,500 kg are ideal for this method of transport. To clarify you can find more information in your vehicle’s handbook. Alternatively, opt for the equipment to be delivered by one of our experienced team.
Delivery Address
If you choose to have your machinery delivered, then you can assure that we will cover all of the logistics. To do so, we will need a delivery address and postcode of the destination of where the equipment needs to be taken. Delivery charges will apply which will be quoted when booking equipment. In some instances it can be difficult to pinpoint a delivery location if a postcode doesn’t exist. In this instance, we recommend using what3words to pinpoint the delivery location.
See the how simple hiring direct from a depot can be below:
Refunding Depots
Once you have returned your equipment, WHC Hire will refund your security deposit minus the hire charge to the same bank card used to secure the equipment. We recommend that refunds take 3-5 working days but can be quicker depending on your bank.
Additional charges that may be applied, if applicable, are as follows:
Fuel charge– Charged only if the equipment is not returned full.
Damage charge– Charged only if the machinery is returned damaged. (For more information on this see “What happens if you damaged equipment on hire?”)
Cleaning charge– Charged only if the machinery is returned excessively dirty or requires decontamination.
Delivery Waiting Charges– Waiting charges can be applied if delivery teams have to wait more than 15 minutes at the booked address.
If you are ever unsure about the refund process, we’d be happy to talk to you directly about it. Reach out to your local depot for more information.
How Accounts Are Charged?
If you are operating through a credit account with WHC Hire, your account will be charged after the equipment is returned in full working order. As there is no security depots to refund, you will instead receive an invoice for the equipment with a 30 days payment terms.
It is important to note the following charges also apply to account customers with each hire:
Fuel charge– Charged only if the equipment is not returned full.
Damage charge– Charged only if the machinery is returned damaged. (For more information on this see “What happens if you damaged equipment on hire?”)
Cleaning charge– Charged only if the machinery is returned excessively dirty or requires decontamination.
Delivery Waiting Charges– Waiting charges can be applied if delivery teams have to wait more than 15 minutes at the booked address.
Any additional charges will be itemised on your invoice receipt.
Welcoming You To WHC Hire
If you’d like to partner with WHC Hire for all your plant and tool hire needs, then the information outlined in this article will streamline the whole process for you. Remember to speak to your nearest depot to the location you are working from and have two forms of ID available when booking your equipment.
Credit account customers can download and print a copy of our account application from on our website. Cash customers are required to complete a hire contract in depot when booking.
Ready to secure your booking with WHC Hire Services? View our equipment range or call 01684377977 today to get your rental underway.